The Foundations of Service


Create an environment that drives repeat business and leaves customers fulfilled and happy.

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Understand Customer Service

customer-service2

Use Professional Courtesy

relationships

Understand Communication Tone


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$79.00$129.00

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Description

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Understand Customer Service

customer-service2

Use Professional Courtesy

relationships

Understand Communication Tone

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Create a Lasting Impression

hand-shake

Understand Needs

listening-effectively

Pride In Customer Relationships

Path to Success
The Foundations of Service is the introduction to the journey to service excellence. The delivery of great customer service begins with a common set of skills that drive individuals and organizations to higher levels of performance. A big part of this unit is understanding the importance of customer service to the functioning and ultimate success of that organization. Generating referrals, great word of mouth and repeat business are the widely known benefits of great service but there are some more subtle benefits that this program explores.

Individual interaction skills with customers is also an important part of The Foundations of Service. Often overlooked but with a significant impact on tone and customer transactions is the use of professional courtesy. The words that were learned in childhood are many times overlooked when dealing with our customers. The Foundations of Service will also introduce some communication skills to insure that each customer interaction is successful.

Another important element in The Foundations of Service is some simple recognition of your role in the customer equation. Great customer service is not about you or your comfort. Great customer service is about customer wants and expectations. It is about delivering those wants and expectations in a selfless and flawless execution. It is about warming interactions and making human connection with our customers.

Let the road to exceptional service begin with The Foundations of Service.

Delivering learning content is easy.  Delivering it in a manner that is engaging, easy to follow and visually appealing is quite another. Graphical elements, video, activities, self-assessments, audio, and a good dose of fun all help you enjoy the learning process.

When you embrace the competencies for outstanding leadership and begin to apply them in a meaningful and consistent way, you will be creating a path for your own personal success and the success of your organization.

Online Program:

icon-program50This program offers you all of the skills you need to master the foundations of service in your development. It is packed with usable and key skill sets designed to facilitate professional development.

Participant Guide:

A downloadable guide that you are able to keep as a reference to this program. This is provided to you at no additional cost.

forum-screenshotProgram Forum:

You will receive access to an online round-table to engage with others on the same learning path. A community of support and shared growth.

Certificate of Completion:

certificateWhen you complete this program you will receive a certificate of achievement.  Your signed certificate will be personalized with your name and program information.

SEE online programs are more than videos and convenience. They are about impact, value and retention that exceeds any traditional classroom setting.  Our online learners are reporting great results, growing skills and an awesome experience along the way.

Take your career and your results to the next level through our powerful set of online learning tools.
Your time.  Your pace.  Your success.

During your experience with the online certification, you will be guided through a series of interactive elements that include assessments, video, reading, audio, activities, books, reporting and discussion forums. You are guided through the process at your own pace with the support of our team and those who are also honing their leadership skills and competencies.

Once your order is processed and your online learning journey begins, one of our team members will contact you to assist you on your learning path. You will receive access to complete your DiSC® Assessment, your online login and directions on getting started. Each individual program is available to you for 180 days. You will receive the required programs in a cascading manner, meaning you will have access to the first program and when completed you will receive access to the next program.

Every program can be completed on any device that has an internet browser (laptop, desktop, tablet, or smart phone). You can take a break whenever needed and return where you left off. All programs are provided to you at your own pace. Upon the completion of each program you will receive a certificate of completion for each program and one for the entire certification series.

SEE Learning Experience: Our clients have reported their online experience with SEE to have greater learning, longer retention of key skills, enjoyment, high impact, user-friendly interface and engaging content.  Overall, our customers say that eLearning from SEE works and is a great value.

In today’s working environment we are so busy and it is hard to get all of our team together for the training we need.   The time required to create and maintain a healthy and thriving environment just isn’t there for many organizations.  Using an online or blended learning approach allows the entire team a full learning experience when the time fits their schedule best and there are less interruptions to productive working hours. This allows learning focus to be at its highest and provides consistent skills that can be utilized by every team member throughout the organization.  When an entire team learns the same skills and competencies, it bridges the communication disconnects that often occur and ensures peak performance throughout the team.

eLearning opportunities provide organizations and individuals with various benefits including, but not limited to:

Cost Effective
Flexible and Nimble
Scalable
Engaging Learning Environment
High Quality Measurable Results

Online Corporate Training.
The online corporate market is expected to grow by 13% per year up to 2017. Today, 77% of USA companies offer online corporate training to improve the professional development of their employees.
(reference: http://www.rolandberger.com/media/pdf/Roland_Berger_TAB_Corporate_Learning_E_20140602.pdf)

Those who feel that great customer service begins with a common set of skills that drive individuals and organizations to higher levels of performance.

If you are moving into a leadership position and looking to build a deeper set of skills please visit our Emerging Leadership Certification.

Earn CEU’s Online or In Person

SEE’s learning programs have passed rigorous academic and professional standards to be able to offer our participants continuing education units and, in some cases, credit hours.  Whether you take a program online or in-person you are eligible.

ICC AIA nv-post
*ICC Continuing Education Units: .75 – 1.2

ICC Provider #1319
The Foundations of Service In Person Program ICC Course #6296. 

The continuing education units that you need with the convenience of online learning.

Please contact us if your certifying agency is not listed or if you need assistance in applying for these credit hours.

At SEE, we want you to learn and grow.

Our purpose is to inspire you by providing the opportunity to change and transform at your own pace, wherever you are on your learning and career  journey. If the will to learn is present, we are committed to making sure the means can be met to fit you and your organization’s needs.

 Volume discounts for multiple certifications from the same organization are offered.
 Blended learning opportunities available (Online and In Person learning).
Scholarships are available when the need is present but the means are not.
Alumni discounts and review opportunities for those past customers and clients that have participated in previous online or in-person training.
We accept major credit cards, corporate checks, purchase orders*, ACH draft.
 Our programs are congruent with GSA Standards.
 SEE, Inc is registered and up to date with SAM.

Please contact us for more information on finding a pricing and payment solution to fit your needs.

*purchase order minimum for a new client is $1500

To get started on your individual learning path, please scroll to the top of this page and add the program to your cart and checkout. Once your order is placed a team member will be in touch with you via email to get started.

To receive a customized training proposal for your organization please click here to receive a quote or proposal.

For volume pricing, alumni discounts or any other customizations, please contact us.

Once your order is processed you will receive instructions on completing your DiSC Assessment, your personalized login and directions to start your online learning.

IMPACT Competencies

IMPACT is a research based, empirically driven model based on rigorous analysis of what makes individuals and organizations successful.

We Engage Our Learners
Since 1992, industries of all sizes have chosen SEE for their development because our training is based on real skills and content rich programs that improve performance.

Learn From Experts
Our experienced team members are with you from start to finish to deliver the highest value and quality.

User-Friendly Learning
Each program is designed to be responsive on a multitude of devices, with ease of use navigation, media, and graphics that enhance your learning experience.

What customers are saying:

Highly recommend

Tim and Katie were a great team and I enjoyed the classes, and getting to know you two as well. I will highly recommend your classes to my organization, and thank them for sending me to the best class I’ve ever attended.

Read More »

Pikes Peak Regional Building Dept, CO March 29, 2016

McCarran International Airport

Outstanding

Outstanding course for any leadership group! Very enjoyable learning experience.

Read More »

McCarran International Airport December 21, 2015

Thoughtful leadership discussions

Over the course of the last 9 months the district leadership team has followed through on your recommendations and exercises. We have adopted the 5 agreed upon trust builders we crafted...; resulting in modified meeting schedules and locations among other improvements to our leadership agreements.

Your facilitated learning environments has generated improved communications and thoughtful leadership discussions well beyond the class days we have spent together. Thank you and well done.

Read More »

BLM - Utah June 14, 2016

Additional information

Available:

Online, In Person, Blended Learning

Program Time:

Online: 1.5 hours, In Person: 3 hours

ICC Credits:

.15 – .3

Target Audience:

Those who feel that great customer service begins with a common set of skills that drive individuals and organizations to higher levels of performance.

Objectives

• To understand the importance of customer service on customer
loyalty and customer decisions.
• To understand the importance of customer service on organizational culture, tone and satisfaction.
• To consistently use professional courtesy in customer and team member interactions.
• To manage and understand communication tone and the impact that tone has with customers and team members.
• To understand customer wants and expectations.

DiSC®

Understanding yourself and others is a key ingredient to success as a leader, success working in teams, success as a service provider, and success in life.”

DiSC-sidebarThe DiSC® tools are designed to provide a highly accurate view of you and what that means to the interactions and relationships that drive your success.

SEE uses DiSC® assessments as a measurement of behaviors and communication styles. It is highly recommended to complete your DiSC® profile as a valued companion as you learn and grow with us. This is a one time assessment that can be completed and referenced in all of our online and in person learning programs.

There are multiple solutions and reports that can be completed. Each of them provide a different focus as well as provide various details related to that targeted focus. Please choose the assessment that fits you best. Contact us if you would like assistance in determining which one is best for you and your situation.

Note: This is not a requirement and you can complete the unit and gain the skills associated with communication styles.

Everything DiSC® Sales Profile

Salespeople learn to communicate better and improve their sales relationships.

The Everything DiSC® Sales Profile can be used with everyone in an organization to improve the quality of the workplace.

» Learn More

Completing your DiSC® Profile will provide you with a lot more depth of your personal communication style as well as others that you interact with on a daily basis.

It will enhance your learning experience tremendously.

Additional DiSC® Solutions