Dealing with Difficult People


Utilize and apply skills to work with and win over difficult people.

benefit

Successful
Balance

Team-Member-Relationship

Empathy and
Outreach

approchability

Diagnose
Underlying Issues


Clear

Description

Program Description


Building personal skills have long been the hallmark of winning individuals and organizations.

Dealing with Difficult People is the ultimate session to learn how to deal with the caustic, unmotivated, disengaged, arrogant, mean, and just plain difficult humans. Difficult people come in all aspects of professional life. They can be customers, co-workers, or team members. They can even be your boss. The first view in Dealing with Difficult People is to identify the common types and hybrids of difficult people and then move into understanding the motivations and reasons that people become difficult.

1. Recognize the common types and hybrids of difficult people and how to diagnose the underlying issues and motivations of these individuals.

2. Understand the compounding and facilitating role that is played by others and organizations in creating difficult people.

3. Utilize and apply skills to work with and win over difficult people.

4. Develop competencies related to empathy and outreach.

5. Understand that difficult people are present in all situations, even in the healthiest working environments.

benefit

Empathy and
Outreach

Team-Member-Relationship

Successful
Balance

approchability

Diagnose
Underlying Issues

leadership

Understand Compounding Role

hand-shake

Recognize
Motivations

Welcome-email-girl

Win Over Difficult People

What customers are saying:

Clark County NV

Remembered our names

Kayla was so sweet and awesome she made the class fun and easy to stay engaged. I noticed how she remembered our names and facts about us... She had an idea of what DiSC profiles we were before we got there and it showed appreciation for us being there. Thank you Kayla and SEE

Clark County District Attorney Family Support March 31, 2017

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R&R Partners

Blindspots and feedback

I enjoyed learning about blindspots as well as learning that the folks that know me best are my team and I should seek feedback from them.

R&R Partners June 5, 2017

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Clark County NV

Fantastic job of controlling the room

I thought Kayla did a fantastic job of controlling the room. She did a wonderful job of getting everyone involved. I like how she had us all spread good will and illustrated how we all control our ability to impact others.

Clark County D.A. March 31, 2017

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IMPACT Competencies

IMPACT is a research based, empirically driven model based on rigorous analysis of what makes individuals and organizations successful.

We Engage Our Learners
Since 1992, industries of all sizes have chosen SEE for their development because our training is based on real skills and content rich programs that improve performance.

Learn From Experts
Our experienced team members are with you from start to finish to deliver the highest value and quality.

User-Friendly Learning
Each program is designed to be responsive on a multitude of devices, with ease of use navigation, media, and graphics that enhance your learning experience.

Additional information

Available:

Online, In Person, Blended Learning

Program Time:

Online: 1.5 hours, In Person: 3 hours

ICC Credits:

.15 – .3, ICC Provider #1319

Target Audience:

Those wanting to utilize and apply skills to work with and win over difficult people.

Objectives:

• Recognize the common types and hybrids of difficult people and how to diagnose the underlying issues and motivations of these individuals.
• Understand the compounding and facilitating role that is played by others and organizations in creating difficult people.
• Utilize and apply skills to work with and win over difficult people.
• Develop competencies related to empathy and outreach.
• Understand that difficult people are present in all situations, even in the healthiest working environments.

DiSC®

Understanding yourself and others is a key ingredient to success as a leader, success working in teams, success as a service provider, and success in life.”

DiSC-sidebarThe DiSC® tools are designed to provide a highly accurate view of you and what that means to the interactions and relationships that drive your success.

SEE uses DiSC® assessments as a measurement of behaviors and communication styles. It is highly recommended to complete your DiSC® profile as a valued companion as you learn and grow with us. This is a one time assessment that can be completed and referenced in all of our online and in person learning programs.

There are multiple solutions and reports that can be completed. Each of them provide a different focus as well as provide various details related to that targeted focus. Please choose the assessment that fits you best. Contact us if you would like assistance in determining which one is best for you and your situation.

Note: This is not a requirement and you can complete the program and gain the skills associated with personality styles.

Everything DiSC® Workplace Profile

Build better relationships — one relationship at a time.

The Everything DiSC Workplace Profile can be used with everyone in an organization to improve the quality of the workplace.

» Learn More

Completing your DiSC® Profile will provide you with a lot more depth of your personal communication style as well as others that you interact with on a daily basis.

It will enhance your learning experience tremendously.

Additional DiSC® Solutions