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IMPACT

What is IMPACT?

IMPACT is a research based, empirically driven model based on rigorous analysis of what makes individuals and organizations successful.

The IMPACT competency framework is based on the expertise and insight from outstanding organizations and thought leaders across many disciplines.

What is in your Toolbox?

Leadership is a set of learned competencies. When mastered and authentically implemented this creates significant synergy between team members and their leader creating powerful outcomes and significant results.

SEE has been teaching competency based training for over 20 years. Based on scientific and experiential research, the following competencies are a must to master to be an effective leader on each level.

  • Every team member needs to develop strength with each competency on their level.
  • Every supervisor, manager and mid-level leader needs to master all competencies on their level as well as the team member level.
  • Every senior leader must be a master of team level and mid-level competencies and be very efficient in all senior leader level competencies.

Team Member

Management

Senior Leader

IMPACT Certifications

Emerging Leader Certification
Leadership Success Certification
The 10 Leadership Excellence
Certifications

Team Member

Relationships

  • Develops trusting relationships and partnerships
  • Sacrifices individual needs for the needs of the team and its goals
  • Seeks opportunities to work across the organization to improve outcomes

Learning Programs

Insight

  • Gains trust by actively listening and seeking to understand other’s views
  • Shifts gears and changes tactics even in difficult situations
  • Forms respectful relationships by displaying proper protocol with customers and coworkers

Learning Programs

Adaptability

  • Adapts workstyle approach to influence others
  • Adjusts to new data and information in ambiguous situations
  • Withholds judgment and actively seeks information about changes

Learning Programs

Understanding Self and Others

  • Knows one’s assets and liabilities
  • Adapts personality style and traits to influence others
  • Assess others and works to forge productive relationships

Learning Programs

Process Improvement

  • Improves work processes to align to customer needs
  • Seizes new opportunities aligned to organization goals

Selects most effective and efficient methods

Learning Programs

Creativity

  • Thinks outside-the-box to identify new solutions
  • Weighs risks in introducing new methods
  • Demonstrates “change-ability” to embrace new ways of doing business

Learning Programs

Goal Setting

Learning Programs

  • Consistently accomplishes goals
  • Is self-motivated in accomplishing goals
  • Jointly, with supervisor, identifies measurable results

Engagement

  • Drives to finish everything started
  • Displays passion and commitment to the job
  • Acts on empowerment and accepts responsibility for outcomes

Learning Programs

Business Perspective

  • Understands the organization’s vision, mission and values
  • Recognizes basics of the organization’s business model (Finance, Marketing, Sales, etc.)
  • Seeks knowledge of the industry and stays abreast of current and future changes

Learning Programs

Time Management

  • Manages time and organizes work to meet commitments
  • Plans, schedules, and executes on most important tasks
  • Gains control of competing demands and effectively prioritizes

Learning Programs

Manage Resources

Learning Programs

  • Protects organization’s resources
  • Identifies resource waste and abuse
  • Gets the most out of resources

Resilience

  • Overcomes failure
  • Follows through on commitments
  • Demonstrates tenacity and perseverance to reach goals

Learning Programs

Personal Management

  • Demonstrates a proactive approach to getting the job done
  • Assumes responsibility for individual and team actions
  • Focuses on results and how they are achieved

Learning Programs

Personal Learning

  • Learns from both successes and failures
  • Exhibits desire to broaden knowledge of self
  • Is consistent in actions and behaviors

Learning Programs

Action Oriented

  • Goes above and beyond typical expectations to achieve objectives
  • Takes action seizes on opportunities to accomplish what needs to be done
  • Sets high personal standards of performance maintaining a high level of productivity

Learning Programs

Stress Management

  • Utilizes effective coping techniques
  • Operates out of influencing skills versus controlling
  • Focuses on the moment by processing thoughts and feelings

Learning Programs

Customer Service

  • Actively seeks customer feedback to improve customer interaction
  • Demonstrates competence and commitment in handling customer issues
  • Utilizes concern through effective communication techniques

Learning Programs

Approachability

  • Engages others in productive ways
  • Is easy to approach and dialogue with
  • Adapts behaviors to the needs of others

Learning Programs

Interpersonal Savvy

  • Engages in productive dialogue and debate
  • Builds rapport for productive relationships
  • Modifies behavior to accommodate tasks and the individuals involved

Learning Programs

Verbal/Written Messages

  • Summarizes messages clearly and succinctly
  • Uses proper communication approach to engage receiver
  • Organizes thoughts clearly and coherently in writing and speaking

Learning Programs

Conflict

  • Approaches conflict with a win-win attitude
  • Settles differences with minimum contention
  • Deals directly with perceived differences

Learning Programs

Collaboration

  • Interprets internal and external customer and stakeholder needs
  • Maintains effective relationships with internal/external customers and stakeholders
  • Builds coalitions by aligning business approaches with the needs and priorities of others

Learning Programs

Respect

  • Demonstrates appreciation for others
  • Exhibits mutual respect regardless of differences
  • Respects others through displaying empathy

Learning Programs

Trust

  • Is direct and truthful
  • Keeps the confidences of others
  • Models positive traits in character and competence

Learning Programs

Management

Coaching

Learning Programs

Instill Purpose

Learning Programs

Planning/Priority Setting

Learning Programs

Process Management

Learning Programs

Decision Making

Learning Programs

Mindfulness

Learning Programs

Presentation Skills

Learning Programs

Senior Leader

Assess & Select Talent

  • Assess talent and matches to organization needs
  • Manages a systemic method to identify and close team member gaps
  • Promotes team member development methods to ensure upward mobility

Learning Programs

Vision and Purpose

  • Solicits input in developing the long- and short-term strategies
  • Articulates the current and future business direction to garner buy-in
  • Sets goals and milestones to ensure accomplishment of plans

Learning Programs

Priority Setting

  • Sites the mission critical elements of the organization
  • Concentrates on working important over the urgent business matters
  • Integrates multiple business issues and impacts and sets priorities

Learning Programs

Set Culture

  • Aligns strategies, behaviors, and actions to organization culture
  • Directs individual accomplishments toward organizational objectives
  • Sets high standards for all team members in accomplishing the mission

Learning Programs

Manage Volatility

  • Can anticipate future consequences and trends accurately
  • Looks beyond the obvious and studies contingency plans
  • Can effectively cope with change and shift gears comfortably

Learning Programs

Clarify Ambiguity

  • Communicates regularly to share keen insights across all levels
  • Applies broad knowledge and experience to address complex issues
  • Clearly identifies goals, roles, and responsibilities for senior management

Learning Programs

Challenge Status Quo

  • Recognizes and rewards others for inventing new processes
  • Seeks divergent thinking seeking out other’s perspective
  • Drives continuous improvement across organization systems and processes

Learning Programs

Strategic Planning

  • Stays abreast of internal and external influences to the business model
  • Aligns and allocates organization resources to accomplish strategic plan
  • Drives a systematic organization-wide diagnosis and systemic planning process

Learning Programs

Measurement

  • Manages by data and information
  • Sets organization-wide measures against strategic goals and objectives
  • Regularly reviews metrics to determine progress, direction, and changes

Learning Programs

Business Acumen

  • Makes decisions based on analysis, wisdom, and experience
  • Stays abreast of current and future trends in technology, laws, policies, practices, and innovations
  • Demonstrates a high level of business experience of the interrelationships of all areas of the organization

Learning Programs

Creating Systems

  • Guides the creation of key operational systems and processes
  • Ensures systems are aligned to accomplishing the vision and mission
  • Pursues initiatives to capitalize on opportunities based on key strategies

Learning Programs

Strategic Agility

  • Recognizes the organization’s purpose, issues and capabilities
  • Responds proactively to changes in the internal and external environment
  • Capitalizes on organization strengths and opportunities while minimizing threats and weaknesses

Learning Programs

Cognitive Capacity

  • Displays self-assurance and composure
  • Seeks opportunities to challenge assumptions and perspective
  • Utilizes intuition, practicality and experience in decision making

Learning Programs

Continuous Learning

  • Deploys analysis and synthesis to current challenges
  • Solicits individual and organization feedback and acts on it
  • Seeks out information on a broad range of skills and capabilities that better enable immediate application of core knowledge

Learning Programs

Systems Thinking

  • Creates innovative strategies that drives competitive advantage
  • Demonstrates integration of the big picture within strategic and tactical decisions
  • Works across the organization and with stakeholders in developing future-oriented advances in the business model

Learning Programs

Modeling

  • Upholds mission, vision, values, and cultural attributes
  • Walks the talk in displaying behaviors aligned to values and culture
  • Adjusts leadership style to meet the needs of individuals and teams

Learning Programs

Strategic Communication

  • Conveys a clear view of the organization’s purpose and mission
  • Consistently shares information to keep people engaged and aligned
  • Articulates organization purpose to stakeholders, customers, and team members

Learning Programs

Negotiation

  • Obtains win-win agreements internally and externally
  • Maintains positive relationships while being direct and forceful
  • Seeks collaboration over conflict, competition, and compromise

Learning Programs

Engagement

  • Interacts with others to seek business improvement strategies
  • Communicates frequently the organization’s goals and measures
  • Increases visibility and engages team members across the organization

Learning Programs

Relationships

  • Initiates diversity of thoughts, beliefs, and backgrounds
  • Establishes open, candid, and trusting relationships
  • Adjusts communication styles and approaches to people and situations

Learning Programs

Political Savvy

  • Assembles coalitions and gains buy-in in implementing strategies
  • Maneuvers complex organization networks and systems effectively
  • Breaks down silos and integrates efforts across organization functions

Learning Programs

Confronts Complexity

  • Takes decisive action in a crisis
  • Decides and acts without having the total picture
  • Handles risk and uncertainty while displaying self-assurance

Learning Programs

Community Impact/Outreach

  • Partners with team members and stakeholders to build a strong sense of community
  • Builds into the strategic plan goals conveying corporate responsibilities
  • Develops a community of shared interests with public, private and nonprofit organizations to serve a bigger purpose

Learning Programs

Strategic Partnerships

  • Constructs collaborative and strategic relationships across the industry and government entities
  • Works with stakeholders to create systems and processes aligned to the future strategies and goals
  • Commits to do what is best for internal and external stakeholders in alignment with organization strategies and goals

Learning Programs

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